Return Policy

Returning/Exchanging an Item

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

 

You can return an item to the store or return the items in their original packaging via post. You will incur the cost of postage if it is simply a change of mind.

 

If you are returning the item in store you must bring your dispatch note with your to show proof of purchase. Should the item be presented in its original condition an exchange will be organised. If a refund is required the customer must organise this via email or telephone.

 

If you are returning the item via post, contact JJ Jewellers directly and notify them of the return with an email with the tracking nbr.

 

On the occasion where the product is faulty or not fit for its purpose we will organise for the cost of postage to be prepaid for you. The dispatch note must accompany the returned item and we will refund the credit/debit card that was used to purchase the product in the first instance. If you wish to exchange the item for something else that can be organised if you contact JJ Jewellers directly via telephone or email.

 

JJ Jewellers will be contactable during their opening hours.

 

If you have any queries email: sales@jjjewellers.ie or phone Aoife on 040420005

 

Send your returns to:

JJ Jewellers

4-5 Main Street

Wicklow Town

Co.Wicklow

Ireland

A67 K079

What you should know about returns

• If you return a piece of jewellery that was bought on sale, we can obviously only offer you the price you paid for it, not the full price.

 

• For hygiene reasons, we can't accept returned pierced earrings.

 

• We cannot accept returned jewellery that has been worn or shows any signs of wear.

 

• If you return an item to us after the 14-day cool off period is over, we may still refund you at our discretion or offer a store credit.

 

Our refund policy does not affect your statutory rights.

Cooling Off

When you order from us online a cooling off period is available to you, you can return your goods without any penalty. JJ Jewellers cooling off period is 14 days. This period starts the day that you receive an email stating your order has been dispatched.

Cancellations

If you should change your mind after having placed the order, you can cancel it before we dispatch it by contacting us directly via telephone or email. You will need to give us all your order details as well as your name and address details.

 

If you are cancelling part of your order, the postage and packaging charge will be recalculated on the price of the items you are keeping.